International Shipping :
How Long Does Delivery Take?
We usually ship withing 2-3 Business days. However, in certain cases, please allow 1-2 weeks for the items to arrive from dispatch. If your order hasn’t arrived in the estimated delivery times, please send us an email at nazneenscollections@gmail.com or send us a WhatsApp message on +97431668302 and we will get back to you within 1 business day.
You Deliver Products Internationally?
Nazneen Collections ships products worldwide every day. Shipping is available for most countries around the world. We use our efficient delivery courier services to reach product on time.
How Secure Is My Personal Information?
Nazneen Collections Adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
Can I Amend My Order?
We work super quick at processing orders to make sure you receive them as soon as possible. However, please email us as soon as possible at nazneenscollections@gmail.com to see if it is possible to amend your order.
Can I Cancel My Order?
If you have placed your order you can cancel within 24 hours, please email nazneenscollections@gmail.com and we can cancel your order for you and issue you a full refund. Unfortunately, it is not possible to cancel your order after 24 hours as our warehouse will have processed your order.
I Have Entered an Incorrect Address!
If you have misspelled or auto filled your address incorrectly, please email us ASAP at nazneenscollections@gmail.com and provide your new address.
What If My Parcel Is Delayed?
In case of delay, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Do I Need To Pay Custom Fees?
It will be depending on customs policy of the country. You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). Unfortunately, Nazneen Collections has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
Can I Return My Order?
We facilitate 3 days return policy in Qatar and GCC countries. We don’t support International return as we assure our customers they will get premium quality items.
My Item Arrived Damaged!
We do ship every item with extra padding. We assure you that you will not receive defective item.
If this happens to you, email us at nazneenscollections@gmail.com and provide:
– Your order number.
– A picture of the damaged product.
– Your order number.
– A picture of the damaged product.
I have a question that was not answered, can you please help?
If we still haven’t managed to answer your question please feel free to contact us on nazneenscollections@gmail.com and we will do our best to reply you within 24 hours 🙂
